Support
How can we help?
Find quick answers below, or email us and we'll get back to you.
I'm not getting reminders
Make sure notifications are allowed for Pill Lock in Settings › Notifications › Pill Lock, and check that no Focus is silencing them. For important doses, turn on Critical Alerts in the dose settings. Open Pill Lock regularly: iOS limits how far ahead reminders can be scheduled, and the App shows the date they're set until.
My apps aren't being locked
App blocking needs Screen Time access. Pill Lock shows a banner if access is missing. Also check that locking is turned on for that dose. If you haven't chosen any apps, all apps are locked. Locks are scheduled ahead of time, so open the App now and then to keep them going.
Restoring a purchase
On a new device, sign in with the same Apple Account and tap Restore purchases on the Pill Lock Pro screen.
Cancelling or getting a refund
Subscriptions are managed by Apple. Manage or cancel your subscription in your Apple Account settings. To request a refund, visit reportaproblem.apple.com.
More answers in the FAQ.