Terms of Use

1. Agreement to these terms

These Terms of Use (“Terms”) are an agreement between you and Chisato Technologies (“we”, “us” or “our”) and govern your use of the Pill Lock app for iPhone and iPad (the “App”) and this website (together, the “Service”). By downloading, accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Your license to use the App is also governed by Apple's Licensed Application End User License Agreement (the “Standard EULA”). These Terms add to the Standard EULA. If the two conflict about your license to use the App, the Standard EULA prevails.

2. Important medical disclaimer

The App is a reminder and habit-support tool. It helps you schedule reminders for medications and, if you choose, temporarily restrict access to selected apps until you record a dose. In particular:

• All medication names, dosages, schedules and notes in the App are entered by you. They are not reviewed, verified or monitored by us or by any healthcare professional.
• The App does not recommend medications or doses, check for drug interactions, or tell you whether or when you should take a medication.
• Always follow the instructions of your doctor, pharmacist or other qualified healthcare professional, and consult them with any questions about your medications or health. Never ignore professional medical advice or delay seeking it because of anything in the App.
• You remain solely responsible for taking your medications correctly and on time. The App is not a substitute for your own judgment or for supervision by a healthcare professional or caregiver.

3. Eligibility

You must be at least 13 years old, or the minimum age required in your country, to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for any purchases. The App is intended for managing your own medications on your own device.

4. How reminders and app blocking work

The App relies on features of iOS and iPadOS, including notifications, Critical Alerts, Live Activities and Apple's Screen Time framework. We work hard to make reminders and app blocking reliable, but we cannot guarantee that every reminder will be delivered or that every block will take effect. Delivery may be affected by, for example:

• permissions you deny or later revoke, Focus modes, notification settings or Low Power Mode;
• iOS limits on how many reminders and blocks an app can schedule in advance, which is why the App asks you to open it periodically to keep upcoming reminders active;
• your device being turned off, out of battery, or set to an incorrect date, time or time zone;
• operating system updates, bugs or changes made by Apple; and
• deleting, reinstalling or restoring the App.

App blocking is designed to support your habits, not to enforce them. You can always snooze a block, unlock for the current dose, or remove the App's Screen Time access. The App does not block Emergency SOS. You should not rely on the Service as your only way of remembering important or time-critical medications.

5. Your information

Information you enter in the App is stored on your device, as described in our Privacy Policy. We do not keep a copy of it, so we cannot recover it if your device is lost or the App is deleted. You are responsible for the accuracy of the information you enter and for keeping backups of your device if you want them.

6. Pill Lock Pro, subscriptions and purchases

The App is free to download. Some or all features require Pill Lock Pro, which is offered through in-app purchase as an auto-renewing subscription or as a one-time lifetime purchase. Prices, billing periods and any free trial are shown in the App before you buy, and may vary by region.

• Billing. Purchases are processed by Apple and charged to your Apple Account. Apple's terms of sale apply to every purchase.
• Auto-renewal. Subscriptions renew automatically at the end of each period at the then-current price, unless you turn off auto-renew at least 24 hours before the current period ends. Your account will be charged for renewal within 24 hours before the end of the current period.
• Free trials. If an offer includes a free trial, the subscription starts automatically when the trial ends unless you cancel at least 24 hours before it ends. Any unused part of a free trial is lost when you buy a subscription.
• Managing and cancelling. You can manage or cancel subscriptions at any time in your Apple Account settings. Deleting the App does not cancel a subscription. Cancellation takes effect at the end of the current billing period.
• Refunds. Refunds are handled by Apple under its policies. You can request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.
• Lifetime purchase. A lifetime purchase is a one-time payment that gives you access to the Pill Lock Pro features available in the App for as long as we continue to offer and support the App. It is tied to your Apple Account and is not transferable.
• Restoring purchases. You can restore eligible purchases on another device signed in to the same Apple Account using “Restore purchases” in the App.
• Price changes. We may change prices for future purchases or renewal periods. Apple will notify you of subscription price changes as required, and you can cancel before the change takes effect.

7. License and acceptable use

Subject to these Terms and the Standard EULA, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App on Apple devices that you own or control, for your personal, non-commercial use. You agree not to:

• copy, modify, distribute, sell or lease any part of the Service, or reverse engineer or attempt to extract its source code, except where applicable law allows it;
• bypass, disable or interfere with security features, purchase verification or usage limits;
• use the Service for any unlawful purpose or in a way that could harm us, other users or third parties;
• use the Service to monitor or control another person's device without their knowledge and consent; or
• submit content to the feature request board that is unlawful, offensive or infringes others' rights.

8. Feedback

If you send us ideas, suggestions or feature requests, including through the feature request board in the App, you allow us to use them freely to improve the Service without any obligation or payment to you. Please do not include personal health information in public feature requests.

9. Intellectual property

The Service, including its software, design, text, graphics, logos and the Pill Lock name, is owned by Chisato Technologies or its licensors and is protected by intellectual property laws. Except for the license above, these Terms do not give you any rights to our intellectual property. Apple, iPhone, iPad, App Store and Screen Time are trademarks of Apple Inc.

10. Third-party services

The Service relies on third-party services, such as Apple's App Store and iOS frameworks, and the providers listed in our Privacy Policy. We are not responsible for third-party services, which are governed by their own terms and policies.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory. This includes any warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, that reminders or app blocks will always work as scheduled, or that the Service will meet your needs.

12. Limitation of liability

To the fullest extent permitted by law, Chisato Technologies and its affiliates, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill, or health-related or other personal injury arising from missed, late or incorrect doses. This includes damages arising from reliance on reminders or app blocking, or from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim arose, or US$50.

Some jurisdictions do not allow certain warranties to be excluded or liability to be limited, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or your rights under mandatory consumer protection laws.

13. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Chisato Technologies from claims, losses and expenses (including reasonable legal fees) arising from your misuse of the Service or your violation of these Terms or the rights of others.

14. Suspension and termination

You may stop using the Service at any time by deleting the App. Remember to cancel any active subscription in your Apple Account settings. We may suspend or end your access to the Service if you materially breach these Terms, or if we stop offering the App, in which case we will give reasonable notice where possible. Sections that by their nature should survive termination, including the medical disclaimer, disclaimers, limitation of liability and governing law, will survive.

15. Additional terms for the Apple App Store

If you downloaded the App from the Apple App Store, you and we acknowledge that:

• These Terms are between you and Chisato Technologies only, not Apple Inc. (“Apple”). Chisato Technologies, not Apple, is solely responsible for the App and its content.
• Your license to use the App is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support services for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• Chisato Technologies, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession or use of it. This includes product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your use of it infringes their intellectual property rights, Chisato Technologies, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country. You also represent that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you as a third-party beneficiary.

16. Governing law and disputes

These Terms are governed by the laws of the jurisdiction where Chisato Technologies is established, without regard to its conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring claims in your local courts. Before starting any formal proceedings, please contact us at support@chisato.io so we can try to resolve the issue informally.

17. Changes to these terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date, and we will give additional notice of material changes where appropriate. If you continue to use the Service after changes take effect, you accept the updated Terms.

18. General

These Terms, together with the Privacy Policy and the Standard EULA, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. If we do not enforce a provision, that is not a waiver of our right to do so later. You may not transfer your rights under these Terms without our consent. We may transfer ours in connection with a merger, acquisition or sale of assets.

19. Contact

Questions about these Terms? Contact Chisato Technologies at support@chisato.io or visit chisato.io.